R2D2′s commentary: Very sensible anchoring article about IT in general, as seen by business and people in general. “No panacea, just good people doing hard work“. Highlights how business and management expectations of IT are unrealistic, as set by media and the latest hype buzzwords.
SOURCE:http://www.infoworld.com/t/it-strategy/dont-believe-the-drumbeat-against-it-213425
Don’t believe the drumbeat against ITWhite Paper Service Desk Comparative Report Gartner’s recent magic quadrant for IT Service Support Management included no vendors as leaders or innovators. Learn why and how ITinvolve is delivering an innovative service desk solution that empowers IT staff through social collaboration and visualization to improve incident analysis and triage to speed incident resolution time.
via Infoworld
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