Chatbots and conversational UI are among the most hyped technologies of 2016.
Chatbots are computer programs that can maintain automated text conversations with users through use of artificial intelligence and natural language processing.
Early excitement about chatbots has given way to the realization that many challenges remain in both technology and understanding of what users are looking for when chatting with computers. In the words of Fred Wilson, a prominent venture capitalist who invested in Kik, a popular messaging platform:
New user behaviors take time to develop and sometimes require a breakthrough app to get things… Continue reading
Last month, when Peter Yared, the CTO and cofounder of Sapho, moderated a panel on the role of chatbots in the enterprise at VentureBeat MobileBeat 2016, opinions were drastically varied. People had varying opinions as to when, and more importantly how, chatbots would take shape within modern companies. Despite the differing opinions, all the panelists agreed that we are standing at the edge of massive change with regards to how companies use human-like — but totally machine-driven — conversations and tools to facilitate interactions internally and externally. It’s clear that chatbots are one… Continue reading