Chatbots and conversational UI are among the most hyped technologies of 2016.
Chatbots are computer programs that can maintain automated text conversations with users through use of artificial intelligence and natural language processing.
Early excitement about chatbots has given way to the realization that many challenges remain in both technology and understanding of what users are looking for when chatting with computers. In the words of Fred Wilson, a prominent venture capitalist who invested in Kik, a popular messaging platform:
New user behaviors take time to develop and sometimes require a breakthrough app to get things… Continue reading